GlobalConnect

Call Router

Live OperationsGlobalConnect AI

Live overview of your global call routing operation

Real-time call volume, agent availability, language distribution and queue health β€” all in one view, updating live as calls come in across every region.

Main Global Number

+90 544 103 73 40

Simulate a Call
🌍 19 languages supported
πŸ“ž 1,000 seats across 10 sites
πŸ€– AI Receptionist active

Live Operations

real-time monitoring
Live

54

Active Calls

0 calls today

0/9

Agents Available

human agents ready

0

Calls Today

all statuses

19

Languages Covered

spoken by your team

WhatsApp Business

Chat handoff after calls

Connected

1,240

Messages today

98%

Open rate

19

Languages

Calls waiting in queue

0

Auto-overflow is on. Waiting callers route to available agents, then AI agents, then departments when the team is busy.

Live Call Monitor

View all
πŸ‡¬πŸ‡§

+441234567890GB

United Kingdom Β· English

Active
πŸ‡«πŸ‡·

+33123456789FR

France Β· French

Active
πŸ‡«πŸ‡·

+33123456789FR

France Β· French

Active
πŸ‡¬πŸ‡§

+441234567890GB

United Kingdom Β· English

Active
πŸ‡ΊπŸ‡Έ

+14372251292US

United States Β· English

Active
πŸ‡ΊπŸ‡Έ

+14372251292US

United States Β· English

Active
πŸ‡ΉπŸ‡·

+905441037340TR

Turkey Β· Turkish

Active
πŸ‡ΊπŸ‡Έ

+14372251292US

United States Β· English

Active

Agent Availability

View all
I

Ivan Petrov

RussianEnglish
On Call
W

Wei Zhang

ChineseEnglish
On Call
L

luca scannura

EnglishSpanish
On Call

AI Agent β€” Indonesian

Indonesian
AI

AI Agent β€” Thai

Thai
AI

AI Agent β€” Greek

Greek
AI

AI Agent β€” Swedish

Swedish
AI

AI Agent β€” Polish

Polish
AI

AI Agent β€” Dutch

Dutch
AI

AI Agent β€” Russian

Russian
AI

AI Agent β€” Hindi

Hindi
AI

AI Agent β€” Korean

Korean
AI

Analytics & Insights

historical trends

Call Volume Today

Calls per hour, all languages combined

No calls yet today

Calls by Language

Share of today's 0 calls

No calls yet today

Agent Locations β€” World Map

Bubble color = region Β· size = agent count Β· green pulse = live call

Click markers for details
Leaflet Β© Esri
RegionsEurope 8Americas 0MENA 0Asia-Pacific 1Africa 0
LanguagesArabic 1German 1English 9Spanish 3French 1Japanese 1Portuguese 1Russian 1Chinese 1

Agents by Region

Live view of human agent availability, grouped by region

Europe7 on call Β· 0 available Β· 1 offline
English 8Spanish 3Russian 1Portuguese 1Arabic 1Japanese 1German 1French 1
Americas0 on call Β· 0 available Β· 0 offline
No agents assigned
MENA0 on call Β· 0 available Β· 0 offline
No agents assigned
Asia-Pacific1 on call Β· 0 available Β· 0 offline
Chinese 1English 1
Africa0 on call Β· 0 available Β· 0 offline
No agents assigned
On callAvailableOffline