Extensions

Extensions

Department routing table for all 1,000 seats — click a status pill to change it.

Main Global Number

+90 544 103 73 40

One number for callers worldwide. The system detects the caller's country, plays a localized greeting, then routes to an agent who speaks their language.

Call now

How an international call reaches your agent

The journey of an inbound call from dial to resolution

1

Customer calls

Customer calls an international business number.

2

Global network

The call enters the international voice infrastructure.

3

Call routing

The system determines the appropriate destination.

4

Call center

The call reaches the appropriate queue or department.

5

Agent

An available agent answers the call.

6

CRM

Where supported, the agent can access customer information and call activity.

Cloud-based call center solutions

Cloud-based call center solutions, or virtual call centers, are hosted on remote servers and accessible via the Internet from any location. They offer flexibility, scalability, and lower upfront costs. Agents can access the system from anywhere with an internet connection.

Contact Center Capabilities

Core features that power your global call routing operation

Omnichannel Contact Center Capabilities

Modern tools let agents manage voice, chat, SMS, and also social media from one interface. This helps teams stay organized and respond consistently across all channels.

Automatic Call Distribution and IVR

Call routing features direct callers to the right person based on skill, department, or even location. IVR menus help customers get answers faster and reduce pressure on live agents.

CRM Integration for Smarter Conversations

Integrated CRMs let agents see caller history and preferences instantly. This reduces repeat questions and helps deliver more personal, effective service.

Call Center Analytics and Reporting

Track agent activity, call volume, resolution time, and customer satisfaction. These insights help improve staffing, training, and processes.

Security and Compliance

Strong data protection is a must. Look for encryption, access controls, and compliance with GDPR, or similar laws.

Key Platform Features

Everything you need to run a modern, global contact center

Omnichannel contact center

Voice, video, SMS, email, and social media in one interface

Automatic call distribution

Skills-based routing and priority queues

IVR tools

Custom call flows to reduce wait times

CRM integration

Sync with Salesforce, Zoho, HubSpot, and others

Call recording

For quality monitoring and compliance

Cloud telephony

Self-host or use Amazon, Azure, or Google Cloud

AI tools

Includes transcription and smart call routing

Business PhoneContact CenterConversation IntelligenceEvents

The trusted business communications solution

One platform for calls, messages, meetings, and intelligent conversation insights.

Manage calls

Experience reliable, industry-leading cloud calling across all devices.

Send texts & faxes

Send business texts optimized for open rates and share faxes effortlessly.

Chat with the team

Streamline messaging, file sharing, collaboration, and projects on one platform.

Meet from anywhere

Leverage AI-powered video meetings with live transcriptions, summaries, and recaps.

RC

Reception

General enquiries & call routing

EXT 10095 seats
EnglishSpanishTurkish
SA

Sales

New patients & appointment booking

EXT 101205 seats
EnglishSpanishFrench
CS

Clinical Support

Care questions & triage

EXT 102185 seats
EnglishGermanTurkish
BI

Billing

Invoices, payments & insurance

EXT 103155 seats
EnglishSpanish
RE

Records & Complaints

Records requests & escalations

EXT 104110 seats
EnglishArabic
HR

Human Resources

Careers & internal enquiries

EXT 105170 seats
English
IP

International Patient Coordinators

Travel, admission & care coordination for patients arriving from abroad

EXT 10680 seats
EnglishSpanishArabicTurkishGermanFrench

Direct-dial specialty clinics — nested under Clinical Support (ext 102), reachable without going through the department menu.

235

Oncology

Clinical Support (102) · EXT 235

236

Dermatology

Clinical Support (102) · EXT 236

237

Neurology

Clinical Support (102) · EXT 237

238

Podiatry & Diabetic Foot Care

Clinical Support (102) · EXT 238

239

Memory & Alzheimer's Care

Clinical Support (102) · EXT 239

300

Psoriasis Clinic

Clinical Support (102) · EXT 300

301

Vitiligo Clinic

Clinical Support (102) · EXT 301

302

Alopecia Clinic

Clinical Support (102) · EXT 302

International Toll-Free Numbers

🇺🇸

United States

1-800-555-0142

🇪🇸

Spain

900 800 123

🇹🇷

Turkey

0850 800 1234

🇩🇪

Germany

0800 182 3456

🇫🇷

France

0800 90 12 34

🇬🇧

United Kingdom

0800 048 0123

🇦🇪

United Arab Emirates

800 032 145

🇲🇽

Mexico

01-800-123-4567

Connected Sites

Seats spread across 10 locations, one shared dial plan

🇺🇸

Miami Office

163 seats · North America

🇨🇺

Havana Central (HQ)

120 seats · Caribbean

🇨🇴

Bogotá Office

62 seats · South America

🇪🇸

Madrid Office

82 seats · Europe

🇩🇪

Berlin Office

92 seats · Europe

🇫🇷

Paris Office

90 seats · Europe

🇦🇪

Dubai Office

90 seats · Middle East

🇹🇷

Istanbul Office

171 seats · Turkey

🇲🇦

Casablanca Office

50 seats · North Africa

🇵🇭

Manila Office

80 seats · Asia

Connected Integrations

CRM, messaging, scheduling & commerce — click a status to toggle

SF

Salesforce

Patient records & tickets

HS

HubSpot

Marketing & call logs

ZD

Zendesk

Support ticket sync

WA

WhatsApp

Chat handoff after calls

CL

Calendly

Appointment scheduling sync

SH

Shopify

Order lookup during calls

G

Google Workspace

Calendar & email sync

MS

Microsoft 365

Calendar & Teams sync