Team Performance
Calls handled per agent and average resolution time to track team efficiency.
Total Calls Handled
15
Team Avg Resolution
0s
Total Talk Time
0s
Top Performer
Ahmed
4 calls
Calls Handled by Agent
Agent Breakdown
| Agent | Languages | Status | Calls Handled | Avg Resolution | Total Talk Time |
|---|---|---|---|---|---|
A Ahmed Hassan Europe | ArabicEnglish | On Call | 4 | 0s | 0s |
L luca scannura Europe | EnglishSpanish | On Call | 3 | 0s | 0s |
H Hans Mueller Europe | GermanEnglish | On Call | 2 | 0s | 0s |
J Jean Dubois Europe | FrenchEnglish | On Call | 2 | 0s | 0s |
I Ivan Petrov Europe | RussianEnglish | On Call | 1 | 0s | 0s |
W Wei Zhang Asia-Pacific | ChineseEnglish | On Call | 1 | 0s | 0s |
C Carlos Silva Europe | PortugueseSpanishEnglish | On Call | 1 | 0s | 0s |
M Maria Garcia Europe | SpanishEnglish | On Call | 1 | 0s | 0s |
Y Yuki Tanaka | JapaneseEnglish | On Break | 0 | 0s | 0s |
A
Ahmed Hassan
Europe
ArabicEnglish
4
Calls
0s
Avg Resolve
0s
Talk Time
L
luca scannura
Europe
EnglishSpanish
3
Calls
0s
Avg Resolve
0s
Talk Time
H
Hans Mueller
Europe
GermanEnglish
2
Calls
0s
Avg Resolve
0s
Talk Time
J
Jean Dubois
Europe
FrenchEnglish
2
Calls
0s
Avg Resolve
0s
Talk Time
I
Ivan Petrov
Europe
RussianEnglish
1
Calls
0s
Avg Resolve
0s
Talk Time
W
Wei Zhang
Asia-Pacific
ChineseEnglish
1
Calls
0s
Avg Resolve
0s
Talk Time
C
Carlos Silva
Europe
PortugueseSpanishEnglish
1
Calls
0s
Avg Resolve
0s
Talk Time
M
Maria Garcia
Europe
SpanishEnglish
1
Calls
0s
Avg Resolve
0s
Talk Time
Y
Yuki Tanaka
JapaneseEnglish
0
Calls
0s
Avg Resolve
0s
Talk Time