IVR / Auto-Attendant
Build phone menus callers hear ("Press 1 for Sales, 2 for Support…") and map each option to an agent group, a specific agent, or a language so calls land in the right place.
Main Menu
Enabled"Welcome. Press 1 for Sales, 2 for Soporte, 3 for Facturation."
1
Sales
Group: Sales
2
Soporte
Language: Spanish
3
Facturation
Language: French